Frequently Asked Questions

Miami is the UK's leading live music booking agency: we manage over 3000 bookings a year, from intimate weddings to high-profile corporate functions.

Frequently Asked Questions
What is Miami VIP Tickets?

Miami VIP Tickets is a platform where you can discover and purchase tickets for live events, including concerts, games, theater performances, and more.

How can I find events near me?

You can use the search bar on the homepage. Enter the event name, select the date, and choose your location to see nearby events.

How do I change the website language?

Click on the flag icon in the top right corner to switch between available languages.

How do I create an account?

Click on the "Register" button in the top right corner. Fill in the required details, verify your email, and your account will be created.

How can I log in to my account?

Click on "Log In" and enter your registered email and password.

How do I get event details?

Click on any event card to view more details about the event, including location, time, and ticket options.

Can I filter events by date or location?

Yes, use the search bar at the top to filter events by event name, date, or location.After entering your preferences, click the "Find" button.

What if I can't find an event I’m looking for?

Ensure that the search criteria are correct.Try searching using different keywords or filters.Contact support if you still cannot find the event.

Where do i find featured events

On homepage, below the section of near by events

Can I see what other clients are saying about the platform?

Yes! Scroll down to the "What our clients are saying" section to read authentic testimonials from other users.

How do I contact customer support?

You can visit the "Contact Us" page using the link in the footer.Additionally, reach out via social media platforms like Facebook, LinkedIn, Instagram, and TikTok

Where can I find the Terms & Conditions and Privacy Policy?

The links for Terms & Conditions and Privacy Policy are located in the footer section.

How can service providers access their portal?

Service providers can click on the "Go to Portal" link under the "For Service Provider" section in the footer.

Where can I see offers and discounts?

Select the Offers & Discounts tab to explore available promotions for events.

How can I manage my bookings?

Click on the My Bookings tab in the top navigation bar to view, manage, or cancel your tickets.

How can I become a service provider?

Click on the Become A Service Provider button on the top right to register and manage your events.

How can I view my messages or notifications?

Click on the Message tab to check your inbox. Notifications are visible next to the bell icon.

How do I find events in my city?

Use the search bar to enter your city name or allow location access to get personalized recommendations.

What should I do if I forgot my password?

Click on the "Forgot password?" link. Enter your registered email address. Follow the instructions in the password reset email you receive.

How can I create a new account?

Fill in your First Name, Last Name, Company Name (if applicable), Address, Mobile Number, Email, and Password. Agree to the Terms and Conditions and click on Sign Up.

I'm not receiving the password reset email. What should I do?

Check your Spam or Junk folder. Ensure your email address was entered correctly. If the issue persists, contact support.

Why am I seeing a login error?

Ensure your email and password are correct. Confirm your internet connection. Clear your browser cache and try again. If the issue continues, contact support.

How do I reset my password?

Click on the "Forgot Password?" link on the login page. Enter your registered email address in the field provided. Click the "Re-Set Password" button. You will receive a verification code or a reset link in your email. Follow the instructions in the email to create a new password.

How can I contact Miami VIP Tickets support?

You can contact us by calling +1 305 803 8636. Alternatively, you can email us at mailto:info@miamiviptickets.com.

Where is Miami VIP Tickets located?

Our office is located at: Miami VIP Tickets Inc. 1000 5th Street, Suite 200–27, Miami Beach, FL 33139

How can I submit a query or request assistance?

Fill out the form on this page with your First Name, Last Name, Phone Number, Email, Subject, and Description of your query. Click on Send Message to submit it.

How soon can I expect a response for any submitted query?

Our team typically responds within 24-48 hours. If your query is urgent, we recommend calling our support line.

What are the event timings?

Event dates and timings are listed under the Event Details section. Please double-check your ticket for accuracy.

Where is the event located?

You can find the exact event location using the map on the right side of the event details page. Click on the map for directions.

Can I buy tickets for my friends?

Yes, you can purchase multiple tickets in one transaction. Just select the desired quantity while booking.

Can I get a refund if I cancel my ticket?

Please check the event's refund policy under the Terms & Conditions section on the event details page.

How can I buy tickets for the event?

You can select the number of tickets you need, add any additional services, and click on the "Proceed to Checkout" button.

How can I pay for my tickets?

You can pay using a credit or debit card. Choose from the available cards or add a new card using the "Add New Card" option.

Can I apply a promo code for a discount?

Yes! Click on "Apply Promo Code" and enter your code to check if it is valid for a discount.

What is Refund Protection?

Refund protection is an optional service that allows you to apply for a refund in case of unforeseen circumstances like illness or accidents. You can choose to add it for an additional fee.

What is the service fee?

A small service fee is applied to cover the platform's administrative costs. The exact fee is displayed in the order summary.

Can I edit the number of tickets at payment stage?

No, the number of tickets cannot be changed at this stage. Please go back to the previous page to adjust the ticket quantity.

Will I receive a confirmation after payment?

Yes, you will receive a confirmation email with your ticket details after the payment is successfully processed. You can also view your tickets under the "My Bookings" section on the website.

What should I do if my payment fails?

If your payment fails, try a different card or check your card details. You can also contact your bank for assistance.

How do I contact support for payment issues?

If you face any payment issues, use the Contact Us page or reach out via the support chat for assistance.

Can I cancel my booking after payment?

Cancellation policies may vary. Please review the Terms & Conditions or check your eligibility for a refund if you have opted for Refund Protection.

How do I check my bookings?

You can view your bookings by navigating to the My Bookings section on the website.

How will I receive my ticket after booking?

After successful booking, you can download your e-ticket from the My Bookings page. You will also receive a confirmation email with your ticket details.

Can I see my ticket details after booking?

Yes, click on Ticket Details in the My Bookings section to view your ticket information and QR code.

What if I need to cancel my ticket?

Cancellation policies vary by event. Please refer to the Cancellation and Refund Rules available on the ticket detail page.

Can I add services to my booking later?

No, services must be added during the booking process. Ensure you select any desired add-ons before finalizing your booking.

Is ticket transferable?

Tickets may not be transferable depending on the event's terms and conditions. Please check the event's policy before making changes.

What payment methods are accepted?

You can pay using credit or debit cards. The available options will be shown during checkout.

How do I apply a promo code?

Enter your promo code in the provided field and click the Apply button to see the discount applied to your order.

Why is my promo code not working?

Ensure the code is valid, has not expired, and meets the terms and conditions. Double-check for any typos or usage limits.

Can I apply more than one promo code?

No, only one promo code can be applied per order unless otherwise specified.

Where can I find available promo codes?

Promo codes may be available through promotional emails, on the website, or via partner campaigns. Keep an eye on the Offers & Discounts section for updates.

Will my promo code apply to all events?

Some promo codes may be restricted to specific events or ticket types. Read the promo code terms for details.

Can I apply a promo code after booking?

No, promo codes must be applied during the checkout process before completing your payment.

What if I entered the wrong promo code?

You can try re-entering a valid code or proceed without applying a code. If you've already applied a code and it's not correct, refresh the page and enter the correct one.

Can I combine a promo code with other offers?

Typically, promo codes cannot be combined with other promotions or discounts unless specifically mentioned.

What are notifications used for?

Notifications keep you informed about new events, booking confirmations, promotions, and other important updates.

How will I know if I receive a new notification?

You will see a notification icon with a red dot at the top right corner of the screen. Clicking on it will take you to the notifications page.

How do I delete a notification?

Click the red trash icon next to the notification you want to delete. The notification will be removed from your list.

What should I do if I see incorrect notifications?

If you notice any incorrect or irrelevant notifications, please contact customer support for assistance.

Why am I not receiving notifications?

Ensure that your email and phone number are verified. Also, check your spam folder in case email notifications are misdirected.

How can I change my profile picture?

Click on the "Choose file" button under the Upload a new profile image section. Select a photo from your device and click "Update" to save the changes.

What file types are supported for the profile image?

Supported formats include JPEG, PNG, and JPG. The image size should be under 5MB.

How do I update my name or company details?

Simply edit the information in the First Name, Last Name, or Company Name fields. Click "Update" to apply the changes.

Can I change my email address?

Yes, you can update your email by entering the new one in the Email field and clicking "Update." You may receive a confirmation email to verify the new email address.

How can I update my contact number?

Edit the phone number in the Contact Details section. Make sure to include the correct country code.

What happens if I enter incorrect information?

Double-check your entries before clicking "Update." If incorrect information is saved, you can return to the Edit Profile page to correct it.

Why am I unable to update my profile?

Ensure all required fields are filled in correctly. Confirm your internet connection. If the issue persists, contact mailto:support@miamiviptickets.com.

Is my data secure?

Yes, Miami VIP Tickets follows strict security protocols to protect your personal information.

How do I change my password?

Enter your Current Password. Enter your New Password. Confirm the new password by entering it again in the Confirm Password field. Click the Update button to save the changes.

What are the password requirements?

Your password should generally be at least 8 characters long. Include a mix of uppercase and lowercase letters, numbers, and special characters for a stronger password.

Why am I getting a password mismatch error?

Ensure that the New Password and Confirm Password fields match. Double-check for typos or unnecessary spaces.

How can I change my language preference?

Select your preferred language from the list of available options. Click the Update button to save your selection.

What should I do if the language is not displaying correctly?

Try clearing your browser cache and refreshing the page. Ensure your browser supports the selected language.

What happens when I delete my account?

Deleting your account is permanent and irreversible. All your personal data, bookings, and associated information will be removed. You will not be able to re-register using the same email or username.

How can I delete my account?

Read the terms and conditions carefully. Confirm that you understand the consequences by checking the agreement box. Click on Delete Account to finalize the process.

What happens to my data after deletion?

The platform will delete your personal information as per its privacy policy. Some data may be retained for legal or regulatory purposes.

I accidentally deleted my account. What should I do?

Unfortunately, account deletion is irreversible. Contact support for further information.

How do I log out of my account?

Click on your profile icon at the top right corner. Select the Logout option. Confirm the action by clicking on Yes in the popup.

What should I do if I can't log out?

Ensure you have a stable internet connection. Clear your browser cache and cookies, then try again. If the issue persists, contact customer support.